Support

tsaADVET try to go that extra mile to provide the highest levels of support to its customers using a personal service. We have all experienced frustration with automated phone systems, being put on hold, or having to select option after option. Things are different at tsaADVET.

• Phone answered within 3 rings

• No automated call systems

• Any messages are returned as soon as possible

• All support calls are logged and followed up to closure

• Answering of calls outside normal office hours

Software issues are logged via the customer support@tsaadvet.co.uk email account. Once received, these are allocated a unique support ID which is returned to the customer for his records. Customers will also be able to log support calls directly via a web interface and follow up progress in the near future.